Terms and conditions

Price Promise

Money Back Guarantee

Cancellation of order

Out of stock items

Delivery

Safety advice

Pricing

Privacy statement

Disclaimer

Local promotions

Price Promise *

Thank you for shopping with Part-eaz. Our price promise commitment to you guarantees that you can buy from us with confidence. Should you find any product cheaper elsewhere online* - and that includes sale prices too - we will always refund the difference.

If you do find something cheaper elsewhere* simply let us know within 24 hours of purchase via our "Contact Us" page and we will refund the difference - it's that simple!

When contacting us please provide the following:

• Our product name
• Our product code
• Full URL address of where the cheaper product is located
• When you saw it cheaper
• Price difference

Whilst we are always glad to help with your queries and sales by phone, please note that this offer is only available by written request

* This price promise excludes life size cutouts, cakes and disposable helium

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No quibbles money-back guarantee

At Part-eaz we understand that circumstances change. Our money back guarantee means that if you wish to return the goods for a full refund within 14 days of payment, you can - no quibbles!

Refunds will include your original postage charge but we regret we cannot refund postage costs for returns. To qualify for a full refund, please ensure goods are in their original packaging and in the same good condition they were sent.

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Cancellation of order

If you want to cancel your order or you ordered in error, don't worry. Please advise us in writing via our "Contact Us" section before we have dispatched the order and we will ensure you receive a full refund.

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Out of Stock Items

If any products are not in stock, Part-eaz will make every effort to contact you by phone or e-mail. You will be offered the choice of the following options:

1. Instruct Parteaz to issue a refund on the out of stock product(s) and dispatch the remainder of the order.
2. Accept a revised delivery date on the product(s) from Parteaz and wait until all your order is in stock. Part-eaz will then dispatch your order in one shipment

Should we not receive a response from you within 72 hours, we will dispatch the bulk of your order to avoid unnecessary delays and automatically issue a refund for the outstanding out of stock items.

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Delivery

Please refer to our delivery information page

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Safety Advice

• Party Bag Toys are not suitable for children under the age of 3 years unless other wise stated.
• Glow Bracelets are not suitable for children aged 3 and under due to the small size of the connectors being a choking hazard. We also recommend they not be given to children under 5 without adult supervision.
• Un-inflated Balloons should not be given to children under the age of 8 years due to choking hazard
• Any consumable products on this site may contain nuts or have been prepared in an environment where nuts may be present. These should not be given to children or adults with nut allergies or suspected nut allergies.
• Labels on Toys should be removed before being given to small children or infants.
• Loose Party Bag Toys e.g. Bouncy Balls, will be packaged together with an appropriate hazard warning label.
• Please ensure the safe disposal of plastic bags which can pose a risk of suffocation to small children

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Pricing

Our prices are reviewed periodically and are subject to change without notification

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Privacy statement

We value the privacy of all our customers and are committed to protecting your privacy. Please read the following to understand how your personal information will be handled. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Your personal information - When placing an order, we collect the following information from you - your name, address, telephone number and Email address, credit/debit card number and expiry date. This information allows us to process and fulfill your order and to send confirmation of the details of your order.

Using your personal information - Part-eaz will use the information that you provide us to analyse consumer trends and to improve the customer experience of our online shop. We would like to keep you informed about our products and services and notify you of special offers that we think may be of interest to you. We will however only mail those customers who have consented via our registration process.

Please note: we DO NOT pass on your details to any third party.

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Disclaimer

While we try to ensure the information on this website is correct we do not guarantee accuracy or completeness of material on this website. We may make changes to material on our website or to products and prices at any time without notice. The material on this website is provided "as is" without any conditions, warranties or other terms of any kind

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Local Promotions for customers within postcode areas SS0 - SS9

Any local promotions offered by Parteaz include free delivery between postcode areas SS0 - SS9.

Any discount vouchers for cakes are redeemable upon delivery within these postcode areas only. If no voucher is presented upon delivery, then we regret that no discount can be refunded. Cake discount vouchers may not be used for deliveries outside postcode areas SS0 - SS9.

All our 18" foil party balloons are filled with helium free of charge and delivered locally to postcode areas SS0 - SS9. Supershape foil balloons can be filled from £1 per balloon. This offer is not available for orders outside these postcode areas.

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