Questions To Ask Your Cake Maker

Published : 28/07/2016 09:19:26
Categories : Party Planning and Entertainment

Here at Parteaz we know how important getting it right is when it comes to choosing and ordering a cake for your event. So with that in mind we have put together a handy list of questions to ask your cake maker when choosing a cake for your big day. All reputable cake companies will be happy to speak with their customers on the phone or in person to offer advice and assistance.

Questions To Ask Your Cake Maker About Delivery

  • How do I book a delivery date for my cake/can I request a specific delivery slot when ordering my cake?
  • What days do you do your deliveries/ can I have a cake delivered on the day of my party?
  • Can you deliver a cake to a restaurant or hotel?
  • What are your delivery charges?
  • Can you leave my cake in the porch or garage?
  • Do you deliver in person?

Questions To Ask Your Cake Maker About Payment

  • Can I pay a deposit?
  • When is the balance due?
  • Do you charge a cancelation fee?
  • What payment methods do you accept?

Questions To Ask Your Cake Maker About Ordering

  • What is your minimum order amount?
  • Will my cake look exactly the same as the image on the website?
  • What happens if I am not happy with my cake?

 Questions To Ask Your Cake Maker About Your Cake

  • How long will my cakes last?
  • Can I have a Gluten Free, Dairy Free or Eggless Cake?
  • How will my cake be packaged?
  • How much will my cake cost?
  • Will my cake be fresh?

Questions To Ask Your Cake Maker – Our Answers 

Questions To Ask Your Cake Maker About Delivery – Our Answers

  • Am I in your delivery area?

Most cakes makers will have a designated delivery area that they cover.  Before proceeding with your discussions it’s best to check that your chosen cake maker covers delivery to your address. Our delivery area covers a 75 mile radius from Sounded-On-Sea.

  • How do I book a delivery date for my cake/can I request a specific delivery slot when ordering my cake?

The delivery process for your chosen cake will vary greatly between cake makers. Some cakes makers will ask you to collect your cake in person at a certain time while others will agree the time slot with you in which they will deliver your cake to your chosen address.

Here at Parteaz we give you the option to select a date from the online calendar when booking your cake through our virtual checkout, however please note that as we are unable to guarantee an exact time of delivery (We contact you by text or by phone the day before with your anticipated delivery time window) we strongly recommend you request a delivery date prior to your party date whenever possible.

  • Can you deliver a cake to a restaurant or hotel?

Having your cake delivered to your party venue is usually not a problem, however it is always best to check with your hotel or restaurant before going ahead with this as some smaller venues may not have a place to store your cake in advance.

Once your chosen venue has agreed that they are happy to receive the cake on your behalf (and they will be open all day on the delivery day), we are happy to deliver it there, all we would need is a contact name, phone number, address and any special instructions for delivery your venue may have.

  • What are your delivery charges?

This is an important question to ask your cake maker right at the start of the process to avoid any confusion later on. Most cake makers these days will offer free delivery within a certain mile radius of their business, some charge a flat rate per mile for delivery and then other offer a combination of the two where your delivery will be free for a certain amount of miles and then a charge will be incurred after that.

If your venue is out of the area they cover for delivery then they may be able to recommend of a more local cake maker for the job.

  • Can you leave my cake in the porch or garage?

Most cake makers, us included, will always prefer to deliver your cake to you in person so that the delivery can be signed for and any issues discussed, however if that is really not possible then there may sometimes be the option of the cake being left in a safe place at the customers risk.

  • Do you deliver in person?

Most reputable cake makers will deliver the cake in person or through a member of their delivery team to ensure customer satisfaction.  If your cake maker uses a courier service then it is best to agree in advance the process to follow if the cake arrives and you are unhappy with it.

Questions To Ask Your Cake Maker About Payment – Our Answers

  • Can I pay a deposit?/ When is the balance due?/ Do you charge a cancelation fee?

While we ask for full payment upfront other cake making companies may charge you a deposit at the time of ordering and then the balance will be due nearer the time of the event or party.  If this is the case then you should agree payment dates and terms in advance to avoid any confusion.

  • What payment methods do you accept?

While these days most companies will accept all major credit or debit cards and the use of PayPal when ordering a cake some do still only take payment through cash and cheque so it is always worth checking in advance if you wish to put the cake on a credit card.

Questions To Ask Your Cake Maker About Ordering – Our Answers

  • What is your minimum order amount?

Some companies will have a minimum order amount needed to qualify for free delivery, this should be discussed at your initial consultation or clearly stated on the checkout section of the website.

  • Will my cake look exactly the same as the image on the website?

This is an important question to ask your cake-maker, as you don’t want any surprises on the big day.

Most reputable custom-made cakes are crafted by hand, so a little room for personal style must be given. All of our cakes are made by an experienced team of cake decorators so to manage customers expectations we advise that each decorator has their own ‘signature’ cakes, whilst all are produced to the same high standards, they can vary slightly from that shown on the website

  • What happens if I am not happy with my cake?

It is advisable to check your cake on delivery and inform the driver straight away if you are not happy. If the issue comes later on once you have already accepted the cake then contact the cake maker/services team a.s.a.p. to discuss these issues.

Questions To Ask Your Cake Maker About Your Cake – Our Answers

  • How long will my cakes last?

Your cake maker will be able to advise you on how long your cake will last and how best to store it once cut.  Here at Parteaz we recommend that that our cakes are consumed within 7 days and once cut any remaining cake is stored in a sealed container.

  • Can I have a Gluten Free, Dairy Free or Eggless Cake?

If you have any special dietary requirements for your cake these should be explained at the initial meeting with your cake maker, as not all companies will be able to cater for them. 

If your chosen cake maker is unable to cater for the dietary requirements you have then they should always be able to refer you to someone that can.

  • How will my cake be packaged?

This is an important question to ask your cake maker, as it will affect how you/your venue is able to store the cake prior to use.

Most will come packaged in a traditional white cake box in which you can store your cake until needed, however it is always a good idea to double check this in advance.

  • How much will my cake cost?

Finally it’s important to ensure you have a written/online quotation from your cake maker prior to ordering, and that you are happy and confident with your choices before proceeding to the ordering your cake.

Finally, to help you consider just how reliable your cake maker may be, take look at feedback and reviews from their other customers on their website and social media and check our their Feefo staus for peace of mind.

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