How to Order your Cake

Please don't trust your cake purchase to any old company; our Feefo reviews written by genuine customers really do prove that our customers love and recommend our cakes and reliable service.

Many of our orders come from return custom and because we deliver to you in person our customers get to meet us face to face.

Ordering by Phone - talk to us about your cake today!

Ordering your cake couldn't be easier. If you'd like to order online simply follow the step by step guide below but if you'd prefer the reassurance of speaking to us in person on the telephone we'd be glad to help.

This is Nicky our trusted customer services manager. She'll assist you with every aspect of your cake from concept to delivery and help turn your imaginative birthday cake dreams into a reality! Call her Monday to Friday 09.00 - 15.00 on 01702 421900.

Parteaz Customer Service Manager Nicky here to take your cake enquiries

Nicky - Customer Service Manager

Ordering Online - the quickest way to order!

  1. Select one of our yummy cakes
  2. Select your delivery day within the calendar on the cake product page (our delivery days may change from time to time)
  3. Enter your postcode in the address checker to confirm we can deliver to your chosen address
  4. Select your cake size (revealing the price below)
  5. Choose one of our delicious fillings
  6. Add candles or cake sparklers should you wish
  7. Choose YES in the drop down box if you're sending the cake as a surprise gift (we'll keep it a secret for you)
  8. Select a greetings card so the birthday boy or girl knows who sent the cake along with your personal message (optional)
  9. Add in a short message to go on your cake such as Happy 70th Birthday Mum xxx
  10. Request any changes to your cake such as colour or theme or request that we make your cake in an alternative number.
  11. Add your cake to the cake box and simply proceed to checkout
  12. Read our delivery terms and conditions before you complete your order

Enquiries and Orders for Custom Made Cakes

If you have an idea for a cake its always great if we can get a picture of what you have in mind. Please complete our contact us form attaching any relevant image, drawing, photo or picture. Don't forget to let us know when your party date is. We'll always do our best to make your cake dreams come true so please send your images as early as you can; a good weeks notice is best to allow our team of cake fairies to weave their magic.

We'll take a look at your image and get back to you between Monday and Friday by return mail or by phone advising as to whether this is possible and giving an idea of price. You'll need to let us know how many people your cake will need to feed, not forgetting to leave us your delivery postcode so we can check that we would be able to deliver to your area. We deliver to London and across the South East of England but you may like to go to our "Are you within our delivery area" page where you can enter your postcode into our delivery checker to see if delivery is available to your chosen address.

We'd like to point out that when sending us a picture of a cake you have seen elsewhere, due to copyright and professional courtesy, we will not make an exact copy of the image sent. As such we need to manage our customer's expectations and make you aware that there will usually be a few design differences between that of the image sent and the cake made to order. This will of course make your cake completely unique and personalised just for you!

Cake Order Confirmation

When you've placed your order either online or by phone, we'll send you an e-mail confirming the details of your cake order. Please ensure you read the details carefully and advise us of any discrepancies by midday two working days before your chosen delivery day. So sorry but in most cases we're unable to make any changes to your cake after this time.